Inspection Upon Delivery
When collecting your parcel at the post office or courier pickup point, please carefully inspect the outer packaging for any visible damage.
If there are signs of tampering, dents, leakage, or any other damage to the box, it is essential to take clear photographs of the unopened parcel with the pickup point in the background.
If you are collecting the parcel at a post office, you must open the package on-site and check the contents for internal damage. In case of any damage, request that postal staff prepare an official damage report. This report is required by the postal service in order to process any compensation claims. Claims without a report will not be accepted if the parcel was collected without remarks in the presence of postal staff.
If you are collecting the parcel at a GLS or other courier pickup point, we also recommend opening the package on-site and documenting any damage together with a staff member.
If staff refuse to be present during the inspection or to prepare a report, you may photograph the damage both inside and outside the box at the pickup location. The more damage you are able to document at the pickup point, the faster your claim will be resolved.
If filming or photographing is strictly prohibited at the pickup location, you may take the parcel home and document both external and internal damage there.
All claims regarding damage during transport must be submitted within 24 hours of receiving the parcel.
Please email us the photos and/or a scan or photo of the official damage report to hello@nebrito.com.
We will either send a replacement or reimburse the value of the damaged items.
